CASE STUDY: QUALITY OF PUBLIC SERVICES PICKING UP BIRTH CERTIFICATES IN BONE REGENCY

Abstract

A case study is a research approach that is used to deepen the understanding of a real situation in a specific context. This study uses a field case study research method. Data collection for a case study conducted by researchers in 2022 in Bone Regency. Data collection techniques by means of observation (casual, systematic, and participatory), interviews with the Population and Civil Registration Office of Bone Regency and data triangulation to obtain a better degree of information validity. From the results of this case study, there will be a result of the Quality of Public Service Picking Up Birth Certificates in Bone Regency. The results of the case study obtained from the field are that the results of the implementation of the Pick-up Ball Service have not met the requirements and the quality of public services is still low in Bone Regency. From the results of the case study, it is necessary to improve services in the implementation of the Implementation of Pick Up the Ball so that more deeds.