OPTIMIZATION OF ADMINISTRATIVE PROCESSES THROUGH THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS: A CASE STUDY IN THE MANUFACTURING SECTOR
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Abstract
A documentary review was carried out on the production and publication of research papers related to the study of the variable Administrative Processes, Quality Management Systems and Manufacturing Sector. The purpose of the bibliometric analysis proposed in this document was to know the main characteristics of the volume of publications registered in the Scopus database during the period 2013-2023, achieving the identification of 27 publications. The information provided by this platform was organized through graphs and figures, categorizing the information by Year of Publication, Country of Origin, Area of Knowledge and Type of Publication. Once these characteristics have been described, the position of different authors on the proposed topic is referenced through a qualitative analysis. Among the main findings made through this research, it is found that Russia, with 4 publications, was the country with the highest scientific production registered in the name of authors affiliated with institutions of that nation. The Area of Knowledge that made the greatest contribution to the construction of bibliographic material related to the study of Administrative Processes, Quality Management Systems and the Manufacturing Sector was Computer Science with 13 published documents, and the most used Publication Type during the period indicated above were Conference Articles with 59% of the total scientific production.
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