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This research aims to explore the influence of AI-driven tools on brand recall using established theoretical frameworks. Understanding this impact can empower businesses to enhance customer interactions, build stronger brand relationships, and ultimately boost overall performance. Employing a positivist research philosophy and quantitative design, this study seeks to validate hypotheses with data from 201 respondents, while recognizing the potential for respondent bias. Evaluating variables like customer trust and brand image poses challenges due to their subjective nature. This research provides valuable insights for businesses looking to optimize AI technology deployment, offering recommendations to enhance marketing efforts and improve customer service through AI agents such as chatbots and virtual assistants. Continued monitoring and improvement of AI agents are crucial, and future research may consider qualitative approaches like interviews and explore the impact of electronic word-of-mouth (e-WOM) on social media marketing efforts.

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